Concierge Support
Get in Touch with our Logistics Experts
Whether you're scaling a global fleet or optimizing local last-mile delivery, we're here to help you move faster.
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mail
Email Support
support@veghax.com
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Global HQ
100 Velocity Avenue
Logistics District, Tech City 50210
schedule
Response Time
Avg. 15 minutes for premium tier
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Back to Platform arrow_forwardFrequently Asked Questions
Quick answers to common questions about our logistics platform and services.
How long does it take to get started?
Most companies can be fully onboarded within 48 hours. Our automated setup process handles API integration and fleet registration instantly, while custom concierge configurations typically take 1-2 business days.
What are the requirements for drivers?
Drivers must possess a valid commercial license relevant to their region, a modern smartphone for the Veghax Driver App, and pass a standard background verification. We provide full training modules within the platform.
How does real-time tracking work?
Our platform utilizes a hybrid GPS-cellular mesh network. We pull data directly from vehicle telematics and driver mobile devices to provide sub-second updates, route optimization alerts, and precise ETAs to both dispatchers and customers.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, Amex), ACH transfers, and wire transfers for enterprise accounts. Subscription billing is automated monthly or annually through our secure Stripe-integrated billing portal.